<br />
<h2>1. Overview</h2>
<br />
<p>
At Gillya, we strive to ensure our customers are satisfied with our AI chatbot services.
However, if you are not completely satisfied, we offer a refund policy as described below.
</p>
<br />
<h2>2. Eligibility for Refunds</h2>
<br />
<strong>You may be eligible for a refund if:</strong>
<br />
<ul>
<li>You request a refund within <strong>14 days</strong> of your initial purchase.</li>
<li>The service has technical issues that we are unable to resolve.</li>
<li>You have been charged in error.</li>
<li>You haven't used the service extensively.</li>
</ul>
<br />
<h2>3. How to Request a Refund</h2>
<br />
<p>
To request a refund, please contact our support team at
[[email:support@gillya.com]] with your order details and the reason for your request.
</p>
<p>
We will review your request and process it within <strong>5-7 business days</strong> if approved.
</p>
<br />
<h2>4. Exceptions</h2>
<br />
<p>
Refunds are not available for subscription renewals if you failed to cancel before the renewal date,
unless required by applicable law. Partial months are not refunded.
</p>
<hr>
<br />
<h3>Have questions regarding refunds?</h3>
<br />
<p>
Our support team is here to help clarify any concerns.
<br>
Email us: [[email:support@gillya.com]]
</p>